Shipping policy

iDentaPod Shipping Policy

At iDentaPod, we're excited to get your order to you quickly and smoothly! We know you're keen to start your journey to a cleaner, fresher oral appliance. Here’s everything you need to know about how we handle shipping.

Domestic Shipping within Australia

We've partnered with trusted national carriers like Australia Post to ensure your package arrives safely and reliably.

  • Free Standard Shipping: We are pleased to offer FREE Standard Shipping on all orders of $105 AUD or more.

  • Standard Shipping: For orders under $105 AUD, a flat rate of $10 AUD applies.

  • Delivery Timeframe: 

    • Standard Shipping orders are typically delivered within 2-5 business days, 

    • Express Shipping orders are typically delivered within 1-3 business days

Please note: Delivery timeframes are estimates provided by our shipping partners. Delays may occasionally occur during peak seasons, public holidays, or due to other factors beyond our control.

Order Processing & Dispatch

Our team works hard to get your order on its way as fast as possible!

  • Processing Time: We aim to process and dispatch all orders from our Aussie warehouse within 24 hours of purchase.

  • Shipping Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow its journey to your doorstep.

Tracking Your Order

Watching your package travel is part of the excitement!

  • Tracking Number: Your tracking number will be sent to you via email as soon as your order ships. Please allow up to 24 hours for the tracking information to become active in the carrier's system.

International Shipping

Currently, iDentafy only ships within Australia. We are working on expanding our reach to bring products to the world, so please check back soon for updates!

Important Information

  • Correct Address: Please double-check that your shipping address is complete and correct at checkout. iDentafy is not responsible for orders shipped to incorrect addresses provided by the customer.

  • Undelivered Packages: If an order is returned to us because it was unclaimed or due to an incorrect address, we will contact you to arrange redelivery. Please note that a fee for reshipment may apply.

Have Questions?

If you have any questions about your order or our shipping policy, our friendly, Aussie-based support team is here to help! Just reach out to us at support@identafy.com (or your email).